The Importance of Change Management: Creating Champions of Change

As the narrative for change takes shape, it’s important to amplify the voices sharing it. One of the easiest ways to do this is to have more voices throughout the business who are aligned and driving the message of innovation.

The Importance of Change Management: Change Starts with Communication

At its core, a new piece of technology is helping displace the current process around “what” is done within the business. Maybe it was the need for a streamlined portal experience for your insureds/agents, a modern claims management solution that enables your adjusters to get employees back to work faster, or total accessibility to your programs data for comprehensive reporting, that led your organization to evaluate a new solution.

The Importance of Change Management: The Diffusion of Innovation

Innovation comes at a cost. As business leaders who are enacting change within their organization, we often focus solely on the quantifiable aspects of innovation. How much capital is required? How long will it take? What is the internal rate of return (IRR) and net present value (NPV) of the cash invested? Financially driven metrics like these are crucial to making informed business decisions, but they all hinge upon a major assumption – the successful facilitation of change.

Core Platform Implementations: A New Way…

The methods in which core systems are implemented are broken. Modern technology development has revolutionized the ways that vendors can deliver solutions to their customers.

Core Platform Implementations: Change is Hard, Failing to Change is Harder

Waiting on the other side of implementations is the commitment leaders must make to successfully execute the project. As the ink on the contract dries, both businesses are staking immense amounts of resources to carry out a successful implementation, often staking their career on these decisions.

Core Platform Implementations: Why have we accepted the status quo?

Implementing a new core system is a complex process that involves data integration, customization of workflow, and standardization across the enterprise in order to maximize efficiency. What are you doing to ensure that your next implementation goes smoothly?